Xpress Bath, Inc.

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Reviews

• Dave Johnson

  Feb, 19 2018
  ★ ☆ ☆ ☆ ☆
  This is possibly the worst company I have ever dealt with and I can't even believe they are still in business. It was one problem after another problem.
  
  When one of their salesperson came and gave us an estimate it seemed to good to be true. He said that I had nothing to worry about and they would take of everything. When I asked them about the permits he stated that he did work in my building previously and he would take care of getting them.
  
  Long story short, they never got the correct permits to do the work on my bathrooms. When I looked at the permit when I had to get the bathrooms inspected by the building department I noticed they only put a shower valve. The main reason for this is they did not have a New Jersey license plumber so they had to hire one and did not want to have pay him for all the plumbing work. So, they got into the building with the permit and did all the plumbing themselves. However, the problem is all the other work was not done without a permit and if anything was done wrong I could be held liable for all the work.
  
  When I realized Xpress Bath did not pull the correct permits I called the company and spoke to owner the owner. He stated I was responsible for the permits because it was in fine print on the back of the contract. I was really upset because I was never asked to look into getting them and I was told not to worry about it. When I spoke to owner he said that there were many times when they do work without a permit and if stopped they then go and get the permit. The owner basically said he would not help us obtain the proper permits after everything was done and that we should not worry about it. Long story short I had to pay another company to come in and open up the bathroom so the inspector could check everything out. It cost me a tremendous amount of money.
  
  Please do not use this company. They do not care about the customer and are just looking out for themselves. In addition, their customer service is terrible. They do not return your phone calls and they are not professionals. Be careful because you are not dealing with license plumbers. You are better off hiring someone who is license and is going to do it correctly and with the correct permits. Do not let the initial estimate make you hire them. Trust me it will be a mistake.
  

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